My subscription was interrupted (forgot to update my visa card change) but this was re-activated by Adobe yesterday. At that point Adobe UK man said to 'wait 15 minutes' so that the 'subscription renewal' dialogue boxes would no longer apply and I'd be able to access Photoshop and Illustrator again. Unfortunately, he was wrong and the callback he arranged for me later yesterday never came - and so I was left having to call Adobe New York last night instead.
Adobe New York technician accessed my computer and did something with 'hosts'. (I'm not technical but it sounded like the hosts weren't connecting when my sub had been interrupted and simply had to be reconnected again when the sub had by then been reactivated). He got both Photoshop and Illustrator open on my computer and all seemed ok.
After that call, I closed Illustrator but only to find that, when I went to re-open it later, I'm back to the same position that I was in earlier yesterday and which is two Adobe dialogue boxes: first one says "renew your subscription" and then click "try again" which, when I do, gives me the second box and which says: "Subscription to creative cloud is now active. Continue to use your product" but when I click 'continue' it only goes back to the former 'renew your subscription' box again. I'm stuck in Groundhog Day here.
I have had to leave Photoshop open on my computer for fear of this also getting blocked if I close it down.
I desperately need some help because I need to use both software programmes this weekend to finish my course work for my studies' deadlines of this coming week!!.... HELP PLEASE!
Thanks Julia (in London)
00 44 7923 471281
PS: For anyone who can help me, please text your telephone to my mobile (cell) phone and I'll call you immediately. Thank you.