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renew subscription message

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I'm having the same problem as a lot of other users on this forum with the renew subscription message. After updating my expired card on my account I get the renew subscription message even though it says my account is active on my account page. The "answers" to these threads aren't really answers. Staff are just saying this hsouldn't be happening and that they will reach out to them via email. Doesn't help the rest of us with the same problem!!!


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