I have been having major issues with my Adobe Creative Cloud Account. The problem started when I had a normal subscription, then upgraded to Team for additional space. Due to changes in my team I reverted back to normal subscription 3 months later. I had hoped that I could just update my monthly subscription to one subscription... but No!! Adobe said I couldnt restart my normal subscription and I had to start a new one, so I did. I then tried to cancel my Team subscription and they say every month that they have. Yet every month I still get charged for it along with my new and old normal subscriptions. (3 CC Payments per month)
I have tried cancelling my Adobe Creative Cloud Subscrition for 5 months. Time and time again Adobe keep saying that its cancelled and every month I get charged. I have to go through support and battle for refunds and spend hours of my time speaking to overseas support operators going over the same stupid things.
Adobe support is hopeless and I have raised over 10 support cases to sort this and well over 15 hours of my time to rectify the situation. Time and Time again Adobe escalate it, say they have fixed then every month I get billed for my Team on the 8th of the month then billed for 2 x normal subscriptions on the 18th of every month.
It has now got to the stage that I am sick of support and I need to look at alternatives to sort this. My bank cant cancel it because it is not a direct debit or a standing order. Adobe has my card details and it lies with them to cancel it. The only option the bank said I can choose is to cancel my cards.
Adobe Can you please cancel my Adobe please. I wish to cancel everything as I have had enough.
Here are all my support cases trying to cancel.
#0210696665
#0210598930
#0210656123
#021065 4488
#0210119710
#0210386192
#0210385224
#02103852 20
#0210385197
#0210270656
#0210217642
#0210042906
#0210210299
#0209901892
You will get my details from those
Looking forward to your response