Hello,
I'm Stephanie and I ordered the educational version of the creative cloud for students, but it does not appear in my order history or somewhere else.
I don't have uploaded any proof of my educational status as a student, could this be the problem? I tried, but I don't have an order number.
please help me 
Yours Sincerly
Stephanie
P.S.
there also came no confirmation email for the purchase, just the verify email for the email adress 