a big reason for my company's desire to cancel our "Creative Cloud" team contract is the complete lack of access to tech support.
the fact that it is really expensive is almost balanced by the access to Adobe's excellent software.
however, if Creative Cloud worked and the upload of video files wasn't so painfully slow, we might have more patience.
following the cancelation directions leads me nowhere; as, when I click on "my account", I do not get a screen with a "cancelation of account" tab, like I'm supposed to.
haven't been able to find telephone contact info; and, there are endless line-ups to talk to a real person.
my recommendation is for Adobe to stick to what it does best; which, is to create software.
happy trails,
Derek Stephen McPhail
Aataa Dene Productions
production manager
June 16th, 2013