Hi,
I downloaded the CC ap today - or rather, it downloaded itself and overwrote the application manager. It does not recognise my previously downloaded CS6 aps. It initially listed them under "your aps", but once I downloaded lightroom 5, it reduced the list to four items, not including Lightroom 5!
I tried downloading one of the aps I already had, and it did so, simply overwriting the existing version. So not even a check of the version already installed.
I did open Lightroom 5 and converted the database, just in case that was part of the process - no change.
I'm running this on an Imac running 10.8.4.
None of the CS6 aps are listed anywhere - although according to the advertising they are still meant to be available.
When I checked on my backup - an older machine running 10.6.8, application manager still worked, and all of the aps were correctly listed.
So I need the following:
How do I get CC to recognise all of the cloud aps I've already downloaded?
How do I get access to CS6 versions for download?
And as a bonus:
Can you fix the ridiculous livechat system so the reps can't simply transfer you into oblivion and llist your request as withdrawn?
Thanks
Kerstin