Hey guys, I was asked by the AdobeCare Twitter Account to post my issue in this forum, so here I am:
I recently subscribed to a Adobe CC membership and everything worked fine when I had the CS6.
Now since the CC Versions were released, I wanted to update of course. So I did.
Since then I am constantly haveing the same issue: I can not launch an app without having to do so many steps!
Here is what I have to do in order to open up any app (I have to do this EVERY time I launch an app..meaning when I open PS I do this, when I open ID I do this etc)
1) I click on the icon of the app (in this example PS)
2) I get the following "error":
(it is asking me to renew my subscription)
3) I click on "try again" and I get this message:
(it says "Thank you, your subscription for CC is now activated")
4) I click on "Continue" and get this message (again):
So I click on "Do you have another Adobe-ID?" and get to see this window:
... where I type in my Password and click on "Sign in" resulting in this:
and finally after clicking on "accept" in this:
...which basically is the same windows I get to see right at the beginning.
At this point I want to mention again that I have to do this e v e r y t i m e I start an app, for each app I have to run through all of these steps and if I close an app by accident and re-open it, I have to do this again.
I already tried to delete that file in the OOBE folder, did not work out.
Also, I am lacking all the presets in Premiere Pro (Digital DSLR etc) which makes me think, that all of my apps are running in trial mode..? At least I had this issue, when I launched Premiere as a trial in the past.
Don't get me wrong..But this is totally annoying and kills my workflow.
Any help? I would greatly appreciate it!
Thanks and greets from Germany!
Danilo