I have battled this installation error for weeks. I have Creative Cloud. My updater tells me that Photoshop CS6, InDesign CS6, Illustrator CS6, and Dreamweaver CS6 need the Adobe CSXS InfrastructureCS6 update. This update repeatedly fails. I have searched Google and Adobe forums. I have removed all CS applications, then reinstalled. I have trashed the Extensions Manager multiple times and reinstalled straight from the downloadable installer from the Adobe web site. Nothing works. I cannot get past this update issue. Other updates install just fine (thankfully) but I cannot figure out why this doesn't work.
System Specs:
MacBook Pro (non Retina)
16GB RAM
120GB SSD
Mac OS X 10.8.2
Below is the text from the installer log file. I can't find an obvious error. Thanks in advance for any help.
02/21/13 10:26:54:872 | [INFO] | | OOBE | DE | | | | 417229 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*=*=*=*=*=*
02/21/13 10:26:54:872 | [INFO] | | OOBE | DE | | | | 417229 | Visit http://www.adobe.com/go/loganalyzer/ for more information
02/21/13 10:26:54:872 | [INFO] | | OOBE | DE | | | | 417229 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*=*=*=*=*=*
02/21/13 10:26:54:872 | [INFO] | | OOBE | DE | | | | 417229 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*=*=*=*=*=*
02/21/13 10:26:54:872 | [INFO] | | OOBE | DE | | | | 417229 | START - Installer Session
02/21/13 10:26:54:872 | [INFO] | | OOBE | DE | | | | 417229 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*=*=*=*=*=*
02/21/13 10:26:54:872 | [INFO] | | OOBE | DE | | | | 417229 | RIBS version: 7.0.0.91
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | OSX version: 10.8.2
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | ::START TIMER:: [Total Timer]
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | CHECK: Single instance running
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | CHECK : Credentials
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | Load Deployment File
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | deploymentFile option not given
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | CHECK : Another Native OS installer already running
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | Create Required Folders
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | Assuming install mode
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | Looking up install source path
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | Sync Media DB ...
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | ::START TIMER:: [Sync Media DB]
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | Pre check media db sync
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | End of Pre check media db sync. Exit code: 0
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | :: END TIMER :: [Sync Media DB] took 44 milliseconds (0.044 seconds)
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | Ready to initialize session to start with ...
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | ::START TIMER:: [CreatePayloadSession]
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
02/21/13 10:26:54:877 | [INFO] | | OOBE | DE | | | | 417229 | Updated source path: /Users/BenMacKay/Library/Caches/Adobe/AAMUpdater/AdobeCSXSInfrastruct ureCS6-3/3.0.2
02/21/13 10:26:54:878 | [INFO] | | OOBE | DE | | | | 417229 | Updating media info for: {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}
02/21/13 10:26:54:878 | [INFO] | | OOBE | DE | | | | 417229 | Ignoring original data since install source is local
02/21/13 10:26:54:878 | [INFO] | | OOBE | DE | | | | 417229 | Type: 0, Volume Order: 1, Media Name: CSXSInfrastructure
02/21/13 10:26:54:878 | [INFO] | | OOBE | DE | | | | 417229 | Path: /Users/BenMacKay/Library/Caches/Adobe/AAMUpdater/AdobeCSXSInfrastruct ureCS6-3/3.0.2/payloads/AdobeCSXSInfrastructure3-mul-210612143620/Adob eCSXSInfrastructure3-mul-210612143620.dmg
02/21/13 10:26:54:878 | [INFO] | | OOBE | DE | | | | 417229 | -------------------- END - Updating Media Sources - END --------------------
02/21/13 10:26:54:884 | [INFO] | | OOBE | DE | | | | 417229 | Supported RIBS version range: [0.0.0.0,7.0.0.91]
02/21/13 10:26:54:887 | [INFO] | | OOBE | DE | | | | 417229 | ----------------- CreatePayloadSession: machine is x86 ---------------
02/21/13 10:26:55:295 | [INFO] | | OOBE | DE | | | | 417229 | ______ Verify Dependency Subscribers ______
02/21/13 10:26:55:295 | [INFO] | | OOBE | DE | | | | 417229 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
02/21/13 10:26:55:295 | [INFO] | | OOBE | DE | | | | 417229 | Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul 3.0.2.0 {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}: 0 (0,0)
02/21/13 10:26:55:295 | [INFO] | | OOBE | DE | | | | 417229 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
02/21/13 10:26:55:296 | [INFO] | | OOBE | DE | | | | 417229 | Patch Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul 3.0.2.0 {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8} can be applied to product Adobe CSXS Infrastructure CS6 3.0.0.0 {36682D68-3834-487E-BA49-DFA4AB0A2E32}
02/21/13 10:26:55:312 | [INFO] | | OOBE | DE | | | | 417229 | Ignoring deployment input for the INSTALLDIR: marked as fixed
02/21/13 10:26:55:312 | [INFO] | | OOBE | DE | | | | 417229 | Setting property "installSourcePath" to: /Users/BenMacKay/Library/Caches/Adobe/AAMUpdater/AdobeCSXSInfrastruct ureCS6-3/3.0.2
02/21/13 10:26:55:312 | [INFO] | | OOBE | DE | | | | 417229 | Setting property "mode" to: silent
02/21/13 10:26:55:312 | [INFO] | | OOBE | DE | | | | 417229 | Setting property "updateManifestPath" to: /Users/BenMacKay/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeCSXSInfrastructureCS6-3/3.0.2/ 3.0.2.xml
02/21/13 10:26:55:312 | [INFO] | | OOBE | DE | | | | 417229 | Setting property "workflow" to: updater
02/21/13 10:26:55:312 | [INFO] | | OOBE | DE | | | | 417229 | Overwrite property "extensionsOnly" to: 1
02/21/13 10:26:55:312 | [INFO] | | OOBE | DE | | | | 417229 | Overwrite property "mode" to: silent
02/21/13 10:26:55:312 | [INFO] | | OOBE | DE | | | | 417229 | Overwrite property "patchesOnly" to: 1
02/21/13 10:26:55:312 | [INFO] | | OOBE | DE | | | | 417229 | Overwrite property "updateManifestPath" to: /Users/BenMacKay/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeCSXSInfrastructureCS6-3/3.0.2/ 3.0.2.xml
02/21/13 10:26:55:312 | [INFO] | | OOBE | DE | | | | 417229 | Overwrite property "workflow" to: updater
02/21/13 10:26:55:313 | [INFO] | | OOBE | DE | | | | 417229 | Found payload actions:
02/21/13 10:26:55:313 | [INFO] | | OOBE | DE | | | | 417229 | Deciding what installer mode to use...
02/21/13 10:26:55:331 | [INFO] | | OOBE | DE | | | | 417229 | BEGIN Setting requested payload actions
02/21/13 10:26:55:332 | [INFO] | | OOBE | DE | | | | 417229 | Value returned on lookup of payload: Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul 3.0.2.0 {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8} is: false
02/21/13 10:26:55:332 | [INFO] | | OOBE | DE | | | | 417229 | Action string for Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul 3.0.2.0 {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8} is install
02/21/13 10:26:55:338 | [INFO] | | OOBE | DE | | | | 417229 | END Setting requested payload actions
02/21/13 10:26:55:340 | [INFO] | | OOBE | DE | | | | 417229 | Collected advanced path check information for INSTALLDIR
02/21/13 10:26:55:340 | [INFO] | | OOBE | DE | | | | 417229 | INSTALLDIR is a well-formed path
02/21/13 10:26:55:340 | [INFO] | | OOBE | DE | | | | 417229 | INSTALLDIR is not the root path
02/21/13 10:26:55:340 | [INFO] | | OOBE | DE | | | | 417229 | INSTALLDIR is on a local volume
02/21/13 10:26:55:340 | [INFO] | | OOBE | DE | | | | 417229 | INSTALLDIR is on a writable volume
02/21/13 10:26:55:340 | [INFO] | | OOBE | DE | | | | 417229 | INSTALLDIR is not on a case sensitive volume
02/21/13 10:26:55:340 | [INFO] | | OOBE | DE | | | | 417229 | INSTALLDIR passed path basic path validation: /Library/Application Support/Adobe/CS6ServiceManager
02/21/13 10:26:55:361 | [INFO] | | OOBE | DE | | | | 417229 | ::START TIMER:: [System check :{E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}]
02/21/13 10:26:55:362 | [INFO] | | OOBE | DE | | | | 417229 | In InstallPreSystemCheckProc
02/21/13 10:26:55:362 | [INFO] | | OOBE | DE | | | | 417229 | Custom action return code: 0
02/21/13 10:26:55:362 | [INFO] | | OOBE | DE | | | | 417229 | :: END TIMER :: [System check :{E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}] took 1 milliseconds (0.001 seconds)
02/21/13 10:26:55:423 | [INFO] | | OOBE | DE | | | | 417229 | BEGIN InstallOperationsQueue Unordered operations
02/21/13 10:26:55:423 | [INFO] | | OOBE | DE | | | | 417229 | Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul 3.0.2.0 {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}: with operation install
02/21/13 10:26:55:423 | [INFO] | | OOBE | DE | | | | 417229 | END InstallOperationsQueue Unordered operations
02/21/13 10:26:55:423 | [INFO] | | OOBE | DE | | | | 417229 | BEGIN InstallOperationsQueue Ordered operations
02/21/13 10:26:55:423 | [INFO] | | OOBE | DE | | | | 417229 | Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul 3.0.2.0 {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}: with operation install
02/21/13 10:26:55:423 | [INFO] | | OOBE | DE | | | | 417229 | END InstallOperationsQueue Ordered operations
02/21/13 10:26:55:450 | [INFO] | | OOBE | DE | | | | 417229 | Payloads passed preflight validation.
02/21/13 10:26:55:450 | [INFO] | | OOBE | DE | | | | 417229 | Call PreSession Custom Hook
02/21/13 10:26:55:451 | [INFO] | | OOBE | DE | | | | 417229 | ::START TIMER:: [Pre session :{E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}]
02/21/13 10:26:55:451 | [INFO] | | OOBE | DE | | | | 417229 | In InstallSessionOpenProc
02/21/13 10:26:55:451 | [INFO] | | OOBE | DE | | | | 417229 | Custom action return code: 0
02/21/13 10:26:55:451 | [INFO] | | OOBE | DE | | | | 417229 | :: END TIMER :: [Pre session :{E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}] took 0 milliseconds (0 seconds)
02/21/13 10:26:55:451 | [INFO] | | OOBE | DE | | | | 417229 | BEGIN InstallOperationsQueue Unordered operations
02/21/13 10:26:55:451 | [INFO] | | OOBE | DE | | | | 417229 | Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul 3.0.2.0 {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}: with operation install
02/21/13 10:26:55:451 | [INFO] | | OOBE | DE | | | | 417229 | END InstallOperationsQueue Unordered operations
02/21/13 10:26:55:451 | [INFO] | | OOBE | DE | | | | 417229 | BEGIN InstallOperationsQueue Ordered operations
02/21/13 10:26:55:451 | [INFO] | | OOBE | DE | | | | 417229 | Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul 3.0.2.0 {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}: with operation install
02/21/13 10:26:55:451 | [INFO] | | OOBE | DE | | | | 417229 | END InstallOperationsQueue Ordered operations
02/21/13 10:26:55:505 | [INFO] | | OOBE | DE | | | | 417229 | Calling the custom action code for pre-install for payload Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul 3.0.2.0 {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}
02/21/13 10:26:55:506 | [INFO] | | OOBE | DE | | | | 417229 | ::START TIMER:: [Pre payload :{E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}]
02/21/13 10:26:55:506 | [INFO] | | OOBE | DE | | | | 417229 | In PrePayloadInstallProc
02/21/13 10:26:55:506 | [INFO] | | OOBE | DE | | | | 417229 | Custom action return code: 0
02/21/13 10:26:55:506 | [INFO] | | OOBE | DE | | | | 417229 | :: END TIMER :: [Pre payload :{E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}] took 0 milliseconds (0 seconds)
02/21/13 10:26:55:506 | [INFO] | | OOBE | DE | | | | 417229 | ::START TIMER:: [Payload Operation :{E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}]
02/21/13 10:26:55:509 | [INFO] | | OOBE | DE | | | | 417274 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*=*=*=*=*=*
02/21/13 10:26:55:509 | [INFO] | | OOBE | DE | | | | 417274 | Installer Operation: PayloadUninstaller
02/21/13 10:26:55:509 | [INFO] | | OOBE | DE | | | | 417274 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*=*=*=*=*=*
02/21/13 10:26:55:513 | [INFO] | | OOBE | DE | | | | 417274 | Session {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8} modify request for AdobeCode: {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}
02/21/13 10:26:55:532 | [INFO] | | OOBE | DE | | | | 417274 | Effective AdobeCode for: {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8} is {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}
02/21/13 10:26:55:577 | [INFO] | | OOBE | DE | | | | 417274 | PDB install manipulation failed
02/21/13 10:26:55:609 | [INFO] | | OOBE | DE | | | | 417229 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
02/21/13 10:26:55:609 | [INFO] | | OOBE | DE | | | | 417229 | :: END TIMER :: [Payload Operation :{E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}] took 103 milliseconds (0.103 seconds) DTR = 38.835 KBPS (0.0379248 MBPS)
02/21/13 10:26:55:612 | [INFO] | | OOBE | DE | | | | 417229 | User specified overrideFile:
02/21/13 10:26:55:614 | [INFO] | | OOBE | DE | | | | 417229 | The csu inventory was not updated for payload Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul 3.0.2.0 {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}, value of local var is -1
02/21/13 10:26:55:614 | [INFO] | | OOBE | DE | | | | 417229 | Calling the ROLLBACK custom action code for pre-install for payload Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul 3.0.2.0 {E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}
02/21/13 10:26:55:614 | [INFO] | | OOBE | DE | | | | 417229 | ::START TIMER:: [Pre payload :{E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}]
02/21/13 10:26:55:614 | [INFO] | | OOBE | DE | | | | 417229 | In PrePayloadInstallProc
02/21/13 10:26:55:614 | [INFO] | | OOBE | DE | | | | 417229 | Custom action return code: 0
02/21/13 10:26:55:614 | [INFO] | | OOBE | DE | | | | 417229 | :: END TIMER :: [Pre payload :{E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}] took 0 milliseconds (0 seconds)
02/21/13 10:26:55:663 | [INFO] | | OOBE | DE | | | | 417229 | No operation. We're done:
02/21/13 10:26:57:667 | [INFO] | | OOBE | DE | | | | 417229 | Total components installed: 0
02/21/13 10:26:57:667 | [INFO] | | OOBE | DE | | | | 417229 | Total components repaired: 0
02/21/13 10:26:57:667 | [INFO] | | OOBE | DE | | | | 417229 | Total components removed: 0
02/21/13 10:26:57:667 | [WARN] | | OOBE | DE | | | | 417229 | DW050: The following payload errors were found during install:
02/21/13 10:26:57:667 | [WARN] | | OOBE | DE | | | | 417229 | DW050: - Adobe CSXS Infrastructure CS6_3.0.2_AdobeCSXSInfrastructure3-mul: Install failed
02/21/13 10:26:57:667 | [INFO] | | OOBE | DE | | | | 417229 | Call PostSession Custom Hook
02/21/13 10:26:57:667 | [INFO] | | OOBE | DE | | | | 417229 | ::START TIMER:: [Post session :{E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}]
02/21/13 10:26:57:668 | [INFO] | | OOBE | DE | | | | 417229 | In InstallSessionCloseProc
02/21/13 10:26:57:668 | [INFO] | | OOBE | DE | | | | 417229 | Custom action return code: 0
02/21/13 10:26:57:668 | [INFO] | | OOBE | DE | | | | 417229 | :: END TIMER :: [Post session :{E9C77AF1-5C15-4C59-BA6F-88CB319EE9C8}] took 0 milliseconds (0 seconds)
02/21/13 10:26:57:668 | [INFO] | | OOBE | DE | | | | 417229 | :: END TIMER :: [Total Timer] took 3178 milliseconds (3.178 seconds) DTR = 6.29327 KBPS (0.00614577 MBPS)
02/21/13 10:26:58:669 | [INFO] | | OOBE | DE | | | | 417229 | -------------------------------------- Summary --------------------------------------
02/21/13 10:26:58:669 | [INFO] | | OOBE | DE | | | | 417229 | - 0 fatal error(s), 0 error(s)
02/21/13 10:26:58:669 | [INFO] | | OOBE | DE | | | | 417229 | OSX version: 10.8.2
02/21/13 10:26:58:669 | [INFO] | | OOBE | DE | | | | 417229 |
02/21/13 10:26:58:669 | [INFO] | | OOBE | DE | | | | 417229 | --------------------------------------------------------------------- ----------------
02/21/13 10:26:58:669 | [INFO] | | OOBE | DE | | | | 417229 |
02/21/13 10:26:58:669 | [INFO] | | OOBE | DE | | | | 417229 | Exit Code: 7 - Unable to complete Silent workflow.
02/21/13 10:26:58:669 | [INFO] | | OOBE | DE | | | | 417229 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*=*=*=*=*=*
02/21/13 10:26:58:669 | [INFO] | | OOBE | DE | | | | 417229 | END - Installer Session
02/21/13 10:26:58:669 | [INFO] | | OOBE | DE | | | | 417229 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* =*=*=*=*=*=*=*=*