To all of my fellow Canadian Creative Cloud users, I'd like to start a new discussion about our struggle to get change and action from Adobe to allow a Canadian Dollar option when purchasing or renewing Creative Cloud subscriptions.
As of you know well by now, Adobe charges Canadians in USD for CC subscriptions. This is clearly unfair, especially when the Canadian dollar is so low next to the US dollar. This has been the trend now for several years and this makes purchasing or renewing CC an expensive and ever-changing cost each year. Of course Adobe has no control over currency exchange rates, but what Adobe does have the power to do is offer their products in Canadian dollars.
The reason is very clear as to why they don't offer a CAD option. Someone would have to pay the exchange. They would clearly loose money on those subscriptions if they offered Canadians the advertised rate in our currency. They pass that cost onto us. So, instead Adobe will give vague excuses like "we don't have offices in Canada" or "The Canadian government won't let us". This is all corporate talk BS. Think about how many American-based companies that offer e-commerce in the local currency of the customer regardless of the country they live in. Adobe could do the same, but choose not to.
It is important to bring this up: In a world where any online users have access to illegally obtain any piece of software they want, some still choose to buy their software. But, when faced with the dilemma of choosing between a massive rich corporation nickel-and-diming users to get every penny out of them, or, doing a Google search for torrents, the problem becomes worse. I believe that many Canadians would rather buy their software the honest way, but it is becoming more hard to support Adobe. I've actually never been so appalled by the lack of reasoning or customer service before by any company. Ever.
I want people to continue to call, chat support, or message Adobe on social media and voice your discontent with their decisions. Feel free to share what customer service agents tell you - compare notes. I want to do everything I can to escalate our claim and try my damned hardest to get a hold of an actual human being who I can actually send an email to or call to get some real answers. I will not back down, nor should you. This is worth the fight - it is abundantly clear that Adobe has shown no respect to it's Canadian customers.
Let's stand together and tell Adobe to start respecting it's Canadian customers.
