Is there a 1800# for adobe
[Title edited for question clarity and future forum search... Mod]
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[How do I contact] Adobe
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Feature Lockdown on CC
In our company, we'd like to lock some features on our deployed CC products like Photoshop or InDesign.
Neither Adobe documentation nor Google could help me. Is it even possible? Seems like every example was only related to Acrobat.
Already used following docs:
Online features — Acrobat Customization Wizard DC for Windows
Preference Basics — Enterprise Administration Guide
Thanks!
BR
Patrick
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Fatal Error Install on....
Here is what I see after I click more info..
Exit Code: 146
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 1 warnings(s)
FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobeLightroomCC-mul', version:1.1.0.201712011016
FATAL: Error occurred in install of package (Name: AdobeLightroomCC-mul Version: 1.1.0.201712011016). Error code: '146'
WARN: Failed to move directory '/.adobeTemp/5DBFC0D8-B381-4F45-B611-79BD9779301B/1/Adobe Lightroom CC/Adobe Lightroom CC.app' to '/System/Library/Components/PDFImporter.component/Adobe Lightroom CC/Adobe Lightroom CC.app'
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Neeldess to say I have never moved or modified anything. This occurs with Lightroom cc, Character animator cc and bridge CC. Trying to update by the means of Creative cloud app.
Anyone else having these issues.
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Creative Cloud doesn't work after purchasing Muse
After I subscribed to Adobe Muse I wasn't able to install it. Creative Cloud showed a download error and problems with the Adobe server. My internet worked just fine so I contacted Adobe for help. Customer support case ADB-287267-K9G1. A remote session of 2 hours followed and didn't solve the problem.
Sadly I noticed that the Adobe employee who helped me fix the Adobe Creative Cloud error, deleted all the Adobe software from my computer. He made an administrator account on my computer and I can't delete that account without the password he created.
My Adobe file is empty and Adobe Photoshop CS6. Also all the presents I created in Camera RAW! No sign of these files in the trash can on my pc. This sucks!
Since the problem wasn't fixed I cancelled my Muse subscription.
Now I can't reach the customer service anymore for help, because my case closed after 4 days so this is my cry for help.
My question is: How do I get Photoshop back and my Camera RAW presents and fix the Creative Cloud error?
Kind regards,
Marlein
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je veux recevoir toutes les informations en français
je veux recevoir toutes les informations en français
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Which plan should I but for Adobe lightroom classic CC desktop use?
Hello,
Previously, I had bought the plan for 19,90 dollar only one application
Now I want to buy the adobe lighroom classic but there is option to select it.
So how can I go further for it for the desktop option?
Which plan is the suitable one and also cheap?
I need both lightroom classic CC and adobe photoshop CC.
thanks,
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Trial
hi im new to adobe. and it wont let me take my free trial for adobe illustrator. it says trial expired but i havent even used it. pls help me
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Membership Fee + Cancellation Fee???
Hi, I'm a student at the University of Mississippi, and I cancelled my membership due to a $53 fee (I don't have that kind of money) and then I was charged a $133 cancellation fee?? What gives Adobe? That's bull.
As a student, I shouldn't have been charged that much anyway, much less the surprise cancellation fee which I had no warning about. Please fix this.
Best regards,
Joey Bates
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my account does not show my creative cloud apps
my account does not show my creative cloud apps (PS & LR) when installing to a new laptop. This is the only the 2nd install so it is not a too many activation's issue. My account seems fine except for this issue. REMOVED is id
[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
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CRLogs?
What exactly are the CRLogs Dump files from Adobe, that are located in the App Data / Roaming folder? Are they from App Crashes, or what exactly do they pertain too? They take up a lot of disk space, and if they are safe to delete I was going to delete them but I wanted to know if it was safe.
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InDesign: "problem processing your order"
Somebody help me. I take this failt "There was a problem processing your order. Please contact our Customer Service team for assistance." I want to buy Adobe InDesign by credit card. When I try to buy, I always take failt. I call the phone number, but nobody is open there and the number is wrong And I cannot contact them by phone. Please help me.
Message was edited by: Mod. Phone number removed
[Typos fixes by another moderator, such as replacing "indesing" with InDesign for better translation to other languages (But unsure what "failt" should be.]
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(抱怨)creative cloud bug-解約animate cc後又不小心啟動animate cc而被鎖住的問題
2017/8之前，我訂購animate cc, 後來改成訂購after effect cc
結果，我在解除animate cc後，因為程式還沒解除安裝，所以有一日，我就好奇的去點看看，還行不行(這兒，我超後悔的，也想罵髒話)
animate cc就當場當掉了。
所以，我就去點creative cloud 想去移除animate cc，但creative cloud一直卡在畫面，讀取中。
之後我就打了無數通電話，也移除安裝十幾次creative cloud
我的問題只有二個
一、animate cc無法移除
二、creative cloud 卡在畫面一直打轉中
後來
一、強制移除animate cc -用cc clear tools(是有順利移除了…第一次感激流淚)
二、creative cloud一直卡住，問題一直解決不了~
就嘗試很多方式~
一、連線問題-ok
二、伺服器問題-ok
三、刪odbe資料夾
四、用控制台移除creative cloud, 但因為有其他程式在，所以無法移除，就用adobe creative cloud uninstall，再用cc clear tools移除
以上重覆練功很多次...
最後，就下一個大賭注，再與adobe 客服詢問過，決定將adobe 所有程式全移了，再重新安裝一次creative cloud
結果~~~~~
---------------------------------我的creative cloud 還是卡在讀取畫面-----------------------------
問題是，我adobe所有程式全部沒辦法安裝~~~~讓我相當崩潰與生氣
今早我就決定先用系統映象還原方式，還原到我出問題日期點前面，結果我的creative cloud復活了~~
我後來發現這一個bug
從問題發生的日期點開始是在我不小心執行已解約的animate cc，之後發生當掉。然後也連鎖效應，讓creative cloud也鎖住
它既不是伺服器問題、也不是連續問題，更不是我記憶体、硬体等問題
結果，問題還是存在，卻一直沒得到解決。
最後還是得走向fotmat電腦之路，這真的讓人很討厭~
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Paid for 1-year full renewal license, no software
I'm an existing customer of Adobe Creative Cloud. I have paid full amount during my last subscription renewal in 11 November 2017.
I thought everything was fine until I started seeing subscription expiry warning messages when I logged into my Creative Cloud after that. Initially I thought it would go away because the warning message said it would if I have made payment, but the message continued to show in December 2017. I felt something was wrong, contacted support through chat on 6 December 2017, and was informed that my payment was recorded and that I should just ignore the warning messages.
However starting on 18 December 2017, my Creative Cloud login stopped working, that forbid me to use any of my downloaded Adobe Creative Cloud software. I contact support again in the morning, a support staff checked my account, replied that there's no active plan and closed my chat straight away. Refuse to give up, I contact support again, this time the support after clarifying my payment status and verified that this is actually a technical error. In short, she offered to refund me 11-months and requested me to re-purchase my license, but I requested to just give me a license with previous expiry date without requiring me to make any more payment due to this is a company purchase. The support staff replied saying she needs to escalate this issue to another team and given me a case number (ADB-499277-S9J4).
In noon 18 December 2017, received a confirmation email saying my paid membership has been downgraded to Free membership. I have yet to receive any other email from support team to address my issue today on 19 December 10:00AM. I've tried to contact the regional support phone number in Singapore, waited for more than 10 minutes still can't manage to speak to a human. This is unimaginable since Adobe is such a large company. My works halted for more than a day, datelines are approaching. I still have the chat transcripts and screenshot of the payment in our credit card statement. Any help would be greatly appreciated.
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How do I remove "Creative Cloud Files" folder from my Win 10 desktop?
How do I remove "Creative Cloud Files" folder from my Win 10 desktop?
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Cancellation
I purchased premier pro app $ 29.99 monthly plan on 11/15/17. Even though plan is terminated, another monthly charge $29.99 on 12/15/17 was paid through my credit card, which is not suppoed to. If I see my Adobe account information, I only see my account as a free membership. I want my second paid charge refund and cancel all the membership.
Monthly plan was charged twice via “Digital River Ireland S”, credit card company investigated and found out it was Adobe account.
I want my refund and also I WANT cancellation.
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Change Subscription type from team to individual
Whilst I am a business, I am a “one-man band”, a sole trader (it’s just me) and I feel that I am paying too much having the Team Licence.
The Adobe individual pricing plan for ‘All Apps and Adobe Stock’ is £73.93 per month within the UK
Whereas I was encouraged to signup for the team profile for all Adobe apps and Adobe stock (exactly the same products and service as above) for which I am paying £94.79
So I can save £20.86 per month or £250 per annum by switching to an individual profile.
Adobe says that I cannot switch, they have no way to switch my account.
All I can do is cancel my current account and set up a new one.
However, in doing this I will lose all of my Adobe stock libraries, any purchased photographs, and over 70 credits I have already paid for.
There are probably other things too that I will lose or have to spend time setting up, all of which I find disgraceful
Has anyone else had this situation and did they get switched, or does anyone have any other advice on how I can save money for exactly the same products and service?
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Trying to install Indesign on my iMac but keeps failing to load page
Im trying to download the trial for indesign on my iMac 9 1 but when i get to the downloading part it just goes to cant load page in my safari browser
[made title short ussnorway]
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How to install adobe creative cloud apps on another disk
Hi,
I need to install adobe creatiev cloud apps on another location (disk D) due to a too small boot disk. This should be possible, but I can't find the option in the menu.
Please help.
Thanks
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Indesign + Photoshop CC 2018 - buggy + terrible hidpi support Windows 10
Hello Adobe,
I couple of gripes I feel I must voice.
I'm running Windows 10 1709 16299.125
i7-770 @3.6ghz
16gb ram
27inch 4k dell Monitor
InDesign CC 2018 regularly crashes.
InDesign supports Hidpi when it chooses. I usually need to restart the machine for InDesign to display properly while Illustrator displays without an issue.
Exporting a medium sized book file essentially brings my machine to a standstill and is unusable during the export process.
Photoshop - why does the interface not scale properly? It is 2018 and we only have the option for 100 or 200% scaling.
At my day job I'm running a 2015 iMac with non of the above issues (minus regular InDesign crashes).
For a software package that we are locked into using worth $800+ a year this is unacceptable.
End rant.
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Layers are not displayed when you hide/show any layer in the Extract tab
Hello!
When working with the .psd file in the browser version of the Creative Cloud app (https://assets2.adobe.com ), I get an empty screen if I hide any layer or show a hidden one. The steps are as follows:
- Open the .psd file in my assets.
- Go to the Extract tab.
- In the "Layers" tab on the right, click the eye-icon to show or hide a layer.
- When loading is in progress I see the layers, but once it's finished, all of them are gone (here is the screenshot of what I see then)
![Selection_162.png]()
When checking the console, I see the error:
scproxy-prod.adobecc.com/api?X-Location=https://cc-ap1-prod.adobesc.com/api/v1/assets/d315b186-99cf-4cf1-8a0d-ce3788800547&Authori zation=.... Failed to load resource: the server responded with a status of 404 (Not Found)
(I have cut the URL from the error message as it's too long, I can provide it privately if needed).
Is there a way to resolve the issue and show the layers?
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