I have been dealing with this circle jerk of a nightmare that is Adobe's HORRIFFIC JOKE of a support system.
Adobe, if you have the balls to charge what you do for software, PLEASE stop cutting corners and being cheep with your technical support by outsourcing it to indians who barley speek english. Its one thing to speek to somebody who has a slight language barrier and actually knows what they are talking about, its entirely different to speek to somebody who takes 8 tries to get my email address correct, and then procedes to have ZERO idea how to solve my creative cloud issue.
I have NEVER in my life felt so helpless with support. I have tried EVERY avenue that Adobe offers to NO avail! I still can't update my creative cloud software and I've been using it for months. Good thing I had the fortune of having someone in my office help me get passed the activation nightmare which took me COUNTLESS hours on the phone with Adobe's indian support, where I got passed around and around to increasingly less informed people.
I am going to be issuing a chargeback for what I have already spent on this joke of a product. I am also going to get my money back. This has been the WORST experience I have ever dealt with for support.
Adobe,
As a designer with over 15 years of experience, I used to defend you to people who thought it was justified to pirate your expensive software. Yes, you do make the best design software on the planet, but when your long time, loyal users are forced to speek to a third rate oursourced indian support system, we are left angry, frustrated, and utterly shocked!
You, Adobe, should be ashamed of yourselves!
I now see why so many people pirate your software, I'm assuming there is far better support in that relm
regretfully yours
X-Customer