Payment help
Hi there, I'm currently subscribed to the student deal for creative cloud on $15 p/month, but at the moment double payments of $18 p/week is coming out of my account, some times $19 p/week. I need an...
View ArticleCan I customise the header?
It would be great if i could stick my logo / a bit of branding on the creative cloud header, so it looks more professional when i send links to clients.
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Norton Internet Security Indicts an Adobe Cloud File
I have no doubt that the accused file is 'innocent', most likely a 'false positive' detection by this mainstream anti-virus product, but it's something worthy of both Adobe's and Norton's attention for...
View ArticleApplication manager not showing all programs
Subscribing to Creative Cloud. The main web page shows loads of programs with 'download' but when download selected for some (premier, after effects...) they do not show in the Application Manager. Is...
View ArticleAdobe Acrobat Pro XI not installed even though Application Manager says it is
I had a difficult time installing Adobe Acrobat Pro XI. It would not get past the License Agreement screen. I had already had Acrobat Pro on the machine, so I unstalled it. Acrobat XI still could not...
View ArticleMy Cloud applications manager quit and I can"t get updates.
My Cloud applications manager quit and I can't get updates. Windows explorer keeps shutting it down. How do I remedy the situation.
View Articlevideo page in muse
I want to create a video page on the website I design in MUSE. With thumbnails and pop up video window. Is this possible and if not what are my options ? Open for third party solutions too. ThanksPeter
View ArticleCan I please speak to someone in the US for support?!?
I have been dealing with this circle jerk of a nightmare that is Adobe's HORRIFFIC JOKE of a support system. Adobe, if you have the balls to charge what you do for software, PLEASE stop cutting...
View ArticleHow do I install ACC, already purchased, on a new hard drive?
I already purchased ACC, but how do I access a version for a new hard drive?
View ArticlePhotoshop and Illustrator updates fail using Adobe Application Manager, why...
In the Adobe Application Manager, it says there are updates for both Photoshop and Illustrator. When I click to update, they both downloaded and attempted to install and in the middle of this process,...
View ArticleJust purchased Adobe creative cloud photoshop/indesign - why is nothing...
I just purchased adobe creative cloud photoshop and clicked on the download button and nothing is happening in the last half hour! When I click on the user account tab to the right, it shows an install...
View ArticleRemoving large numbers of files from the archive.
So, after subscribing to the Adobe Creative Cloud, I had the brilliant idea to drop a folder containing a few years worth of design files into the cloud folder. Afterwards I decided that perhaps this...
View ArticleUpdate Debit Card
I need to update my creative cloud payment method - debit card info but when I try visiting the relevant page: https://www.adobe.com/cfusion/store/html/index.cfm?event=displaySubscr...
View ArticleTrial Ended After One Day...
Hello, I just signed up for the 30 day creative cloud trial yesteday at approximately 2 p.m. Eastern time. When I logging into my computer this morning I was notified there were five Adobe applications...
View ArticleDownload appears corrupt - installing to Windows XP and Windows 7 Pro 64bit
I have tried to install Photoshop, Illustrator and InDesign onto 1 Windows XP computer and 2 Windows 7 computers and in every instance I have received the message "download appears corrupt. U43M1D207...
View ArticleCreative Suite 6 constantly crashing
Recently every time I open an adobe application (illustrator, indesign, photoshop etc) it just crashes, I have to force quit everytime. I study graphic design and the creative suite is vital to me....
View ArticleInstalling creative suite in 2 computers
Hi there. I bought a creative suite 5.5 license last year and I use it on my imac. I now bought a macbook pro and want to install it. I have the serial number but I can't find the 5.5 download,...
View ArticleHow do I merge multiple creative cloud account id's into a single account
We have multiple creative account id's and would like to merge them into one, moving the three licenses we have under one account id. We'd also like to be able to purchase additional licenses under...
View ArticleInstall Creative Cloud on 3 computers?
I want to install Creative Cloud on 2 desktops and a laptop that I use about once a month when I am travelling. The applications will never run concurrently. Must I buy 2 subscriptions in order to do...
View ArticleCreative Cloud Update Doesn't Work
When starting Muse, I'm prompted to install a new update that "fixes" issues with Muse. It loads the files and then crashes. It says: Sorry, an error has occured.This application could not be...
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